Neo Insurance Solutions Platform for Consumers

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For Consumers

Outsourced Consumer Support for Health Insurance Enrollment

At Neo Insurance Solutions, we simplify your health insurance experience by providing trusted health insurance support services. Our platform assists with locating in-network providers, managing insurance billing and demographic changes, and helping you access your important insurance documents—offering reliable support for coverage purchased through your independent agent.

Your Expert Guidance

Why NEO Stands Out

Personalized Plan Insights

At Neo Insurance Solutions, we work behind the scenes to support your licensed sales agent—who is your primary resource for exploring coverage options. While we power the technology and tools, it’s your agent who helps match plan features to your unique health needs, budget, and provider preferences.

Seamless Enrollment Process

Your agent will guide you through every step of the enrollment journey. Neo provides the platform and back-office support that make the process fast and efficient—from application to coverage verification—while your agent ensures everything is submitted on time and correctly.

Ongoing Member Support Services

Once enrolled, we assist with day-to-day account support, such as updating personal details, locating in-network providers, or retrieving insurance documents. Some programs may include advocacy services; however, these tools are not included in all plans and may vary by carrier and availability.

Software Testimonials

What Our Customers Say About NEO Insurance Solutions

Anna Marmaduke

I lost my insurance when I retired and needed some type of coverage until my new coverage at my new job took effect. Neo Insurance was recommended and it has been great. I only had t…

Sandi Singleton

My review is regarding NEO Insurance Solutions customer service. I reached out to request a refund/cancellation of my plans because they were not what I was looking for, and the custome

Mary Ann Rosser

I reached out to my new insurance company for support. The young lady from Neoinsurance was a tremendous help. She stayed on the phone with me and walked me through the portal, until I had…

Lorra McCririe

I have not had to use my health insurance… Praise the Lord! But I’ve had 3 opportunities to test out their customer service and all 3X I received excellent, knowledgeable people who addressed my concerns, made some changes to my policy that better suited my needs and did it with a pleasant attitude. Thank you!

Rojelio Adam

Neo insurance is definitely the place to go. I had absolutely no insurance for the longest time. I even tried Idaho insurance and they didn’t accept me but Neo insurance did accept me and I wanna say thank you so much. I’ve even got insurance that same night and I went to the Doctors the next day and my insurance was covered so again thank you NEO

Cheryl

I needed health insurance for myself and grandchild NEO insurance solutions acted quickly and got me an insurance policy. I highly recommend them, although it is a little expensive. I later reached out to request a refund and they refunded me with no problem at all.

donna Cordell

Very nice company and people. If you had questions, you could call them and they would help you with anything, whether it was just a question about your insurance or the doctor you were going to see or products you could use your insurance insurance on.

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